How ITSM is evolving and why AI is critical, with guest Dennis Drogseth of EMA

In our latest webcast: "How ITSM is evolving and why AI is critical", esteemed analyst Dennis Drogseth, Vice President of Research at EMA shared his insights on how advanced IT analytics and AI-driven automation decreases operational complexity and helps drive technology innovation across the business.

We also demonstrated Astound’s AI-driven automation platform live in action leveraging data from multiple systems of record to create a better service experience for employees. 

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