What to Ask When Thinking About Your First Virtual Agent
May 23rd, 2019
10AM PDT, 45 Minutes with Q & A
- 65% of employees prefer using virtual agents instead of calling the help desk1.
- By 2020, 80% of business operations will be conducted via virtual agents1.
- By 2023, 67% of mobile apps will be replaced by automated, natural language-based, conversational experiences1.
Join us for this live discussion with International AI Scientist and virtual agent expert Greg Baker as he presents how to approach the virtual agent selection process.
Register now to learn:
- Whether or not a virtual agent is right for your organization
- Key questions to ask before the virtual agent selection process
- Which employee service projects are good candidates for a virtual agent
- Best practices and strategies to improve your entire employee service lifecycle
- How to measure the effectiveness of your virtual agent
- How a virtual agent can increase your organization’s employee sat scores and decrease MTTR
- Tactics to successfully deploy a virtual agent for employee service